Privacy Policy

Overview

Elite Auto Exchange Pty Ltd (ABN 68 667 477 812) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights regarding that information.

1. Information We Collect

When you submit a vehicle for a purchase offer through our website or by contacting us directly, we may collect the following personal information:

• Name — your full name as provided in the enquiry form.
• Phone number — to contact you regarding your vehicle offer.
• Email address — to send you your offer and follow-up correspondence.
• Suburb — to confirm we service your area.
• Vehicle registration plate — to look up your vehicle's details.
• Vehicle details — including make, model, year, odometer reading, condition notes, and any other information you voluntarily provide about the vehicle.

We collect this information directly from you. We do not collect sensitive information (such as health, financial, or government identifier information) unless you specifically provide it and it is directly relevant to a transaction.

2. How We Use Your Information

We use your personal information solely for the following purposes:

• To assess your vehicle and prepare a purchase offer.
• To contact you by phone or email to discuss and present that offer.
• To arrange a vehicle inspection and, if agreed, a purchase.
• To respond to any enquiries or requests you make.
• To comply with our legal obligations.

We will not use your information for direct marketing or share it with any third party for marketing purposes.

3. Disclosure to Third Parties

We only disclose your personal information to third-party service providers who assist us in operating our business, and only to the extent necessary:

• Resend — an email delivery platform used to send enquiry confirmation emails. Your name and email address are transmitted to Resend for delivery purposes only. Resend is bound by its own privacy policy and does not use your data for independent purposes.
• Google Analytics — we use Google Analytics to understand how visitors interact with our website. This service collects anonymised usage data (such as pages visited, time on site, and general location) via cookies. It does not collect your name, phone number, or other directly identifying information you provide in our forms. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We do not sell, rent, or otherwise disclose your personal information to any other third parties without your consent, except where required by law.

4. Data Retention

Enquiry data (including your name, contact details, and vehicle information) is retained for 90 days from the date of submission. After this period, your personal information is permanently deleted from our systems. If a vehicle purchase is completed, relevant transaction records may be retained for longer periods as required by applicable law (such as tax and accounting obligations).

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal information is restricted to personnel who need it to perform their role.

6. Cookies

Our website uses cookies, including those placed by Google Analytics. Cookies are small text files stored on your device. You can disable cookies through your browser settings, though this may affect your experience on our site.

7. Your Rights & Access

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information (subject to legal retention requirements).
• Complain about a breach of the APPs.

To exercise any of these rights, or to request deletion of your data, please contact us at:

offers@eliteautoexchange.com.au

We will respond to all requests within a reasonable time (generally within 30 days).

8. Complaints

If you believe we have breached the Australian Privacy Principles and you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

For any privacy-related enquiries, please contact: